Ok so I know in my previous post I said that I don’t really remember customers when they come in, well here’s the thing when you’re rude to me and cut me off before I have even said hello, I’m going to remember who you are.
For instance a specific customer, who shall remain nameless, comes into my establishment on a regular basis. The moment this specific customer enters there is a made dash from the servers to the hostesses to request not having this customer in their section because of situations like this:
Me: Hi how is ev…. (cut off)
Customer: I want a coke and they are all drinking water (referring to the rest of the party).
Me: Ok (said with smile) I will be right back. (Actual Thought = great here we go again)
Me: Alright here are everyone’s drinks…Are we ready to order or do …. (cut off again)
Customer: The last time I was here they got my order completely wrong, I don’t even know why I come back.
Me: I’m really sorry about that I’ll do everything I can to make sure today is better (SMILE, Actual Thought= I would LOVE if you never came back)
Customer: GOOD it BETTER be right today.
Me: Silence (Actual Thought= I have no idea what to say right now and I would like to throw that coke in your face)
Customer: Fine they are having a pepperoni pizza (interruptions from party)… NO that’s what you are having!!
Me: Silence (Actual Thought= you poor children)
Customer: Now I want a salad BUT NO meat, I’m ALLERGIC!!!!
Me: Ok wonderful, I’ll put that in for you right away and if you need anything else please let me know (BIG SMILE) (Actual Thought= Lady you are a LIAR you were in here last week and yelled at me because your STEAK wasn’t cooked right!!!!)
So there you go customers!!! Moral of today’s post we servers remember the terrible customers and just because we are smiling doesn’t mean I am not dreaming of throwing a drink in your rude face.